Find here what you need for Shopify and IOSS
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1. From the Log on Page click Forgot Password 2. You will receive an email on next steps to change your password.
Through the Crossborderit website, you can make all changes, except for your company registration number. Visit www.crossborderit.com and choose Company Information from the System menu.
We must receive a cancellation request from you. We will deregister your account with Swedish Tax Authorities within 3 months. As long as you have paid for your current month's subscription, you can still make purchases until the end of the month.
The product price and shipping fee include VAT. Shopify automatically calculates this for you. To calculate the charges for legacy accounts, please contact our support team for the EU VAT excel file.
Our tax authorities are paid in Euros and the tax reporting is done by Plusius. They handle the currency exchanges so you can still use your local currency.
If you have your IOSS number, you can start shipping immediately. The customs checklist is available from your shipping partner to ensure there won't be any VAT charged to your end-buyers once they claim their packages.
No, we don't handle shipping or transport.
Please contact your clearance broker for further assistance.
For Shopify cancellation: please go to: https://help.shopify.com/en/manual/your-account/pause-close-store#close-your-store to ensure you have read all terms and conditions.
When you pay on time you maintain a good credit score and avoid late fees. Missed or late payments will negatively impact your credit score and will result in penalties.
Billing Tab will show three types of information; Invoices, Agreements, and Billing Methods. To access your bills, choose Invoices, and your handling fees will appear as the default window. You can view the details of your uploads in your account by hovering your mouse over VAT Statements.
There are three stages involved in billing: monthly subscription, VAT charges, and handling fees. All of these are charged on a fixed cycle. Only monthly subscriptions are due on a fixed cycle.
We offer a system for filing disputes. The support team can assist you with further instructions.
For accounting reasons, you are billed in US dollars even if your store is located outside of the United States. Applicable taxes may apply to pay your Monthly subscription fee with Shopify.
You can now pay your VAT via Master and Visa credit cards and your Crossborderit fees via PayPal (Subscription Fee, Handling Fee, and Application Fee). By using these payment options, all fees sent to us can now be separated.
You can go as far as 60 days once you install Shopify.
Visit Shopify's Help Center through this link https://help.shopify.com/en/manual/payments/currency-formatting.
Shopify can fetch all fulfilled orders using the IOSS number we provided.
We have Shopify as our main app integrated into our system, more apps to come.
Shopify have payment gateways available for you to integrate in your portal. Please check this link for more information: https://www.shopify.ca/payment-gateways?shpxid=f32ef383-9C51-410F-520B-300791C117DC.
Only order specifications will be transmitted to our system which eases your time to do manual uploads.
